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This story goes out as kudos to our staff. A patron came in this week that spoke nearly no English and she needed help with her account and fines. When it became evident that communicating was problematic, Kelsie Raddas at our Information Desk brought up Google Translate, and was able to assist the patron through sharing the keyboard and typing back and forth. We were able to find out the nature of her concerns, relay fines and fees policies, and find a solution through using this tool. Great way to problem solve & to be creative in order to assist our patrons!