A flustered patron requested some assistance with the computer. Despite having a laptop with her, she stated that she was "computer illiterate. She was trying to print out some documents that were on her laptop, however, she'd saved shorcuts rather than the actual documents to a flash drive. She was extremely concerned that it wasn't going to work. I walked her through the process of saving the actual files to the drive, pulling them up on the library computer, and printing them. It turned out the files were important legal papers that she need to produce immediately or face grave consequences. She left hightly relieved and stated she was grateful for my assistance. Submitted by Blake Bresnahan
Shelton Timberland Library January 2013 Share this story More Service Stories...