(I had to add all these stories! Couldn't pick just one. ~SGB)
Over lunch, I went to a framing store to get an estimate to frame some historic photos to help celebrate the library's 100th anniversary. While waiting, a lady who was waiting behind me told me ours is her favorite library. I thanked her. She went on to say that she lives part of the year in a big city and uses the library there, too, but picks and chooses among their staff as to who is helpful and nice. She said she never has that problem at our library -- everyone is so friendly and eager to help. Then the frame shop employee spoke up and said she really should get a library card. I agreed and said the best thing was that it's free and you can even download eBooks now. She was excited, saying she has a Nook and would come in for a card. You never know when an outreach opportunity will arise! - Linda
A patron came in this afternoon asking how to get a library card so he could take one of the 6-week business courses being offered. He was very interested in including these classes on his resume. In talking with him, I discovered he was referring to the courses available through the new Ed2Go database. I showed him how to get to the database and got him set up with a library card. It's great to know that our electronic resources are of significant value to patrons. - Marla
This afternoon I spoke to a patron who was picking up holds. She was very excited to see that five of the research books she had ordered for her current project had arrived. The patron told me that she is a third of the way through writing a novel that features ancient Greek gods and goddesses. "As a matter of fact," she exclaimed, "I signed up for the Writeriffic class you guys are offering online, and I had my first class today!" The class she was referring to, "Writeriffic: Creativity Training for Writers,"which is one of the many courses available through our new database Ed2Go. How great to meet a member of our community who embraces the library with such an abundance of enthusiasm and has tuned in so quickly to one of our newest resources. - Denise
Overheard as a group of young ladies came out of the Dragon Daze program: "That was soooooooooo fun!". Well, now that I think of it, maybe add a couple of more o's... - Lisa
My first hour at the Information Desk this morning really demonstrates the
wide range of assistance we provide at the library. The highlights:
I spoke with man on the phone who wants to find names of Babe Ruth League players from the 1950s for a reunion he's planning. I was able to talk him through the steps to search the Chronicle archives through our Access Newspaper Archive database, which had the information he was seeking.
I helped a woman create a flyer to promote assistance to neglected dogs.
I helped a man print off his boarding pass for a flight later today.
A frantic woman called because her home computer was locked up and displaying a message claiming she had violated copyright law and needed to pay $200 to unlock her computer. I was able to find information online about the virus and how to remove it, which was an enormous relief to her. -Susan
Centralia Timberland Library January 2013 Share this story More Service Stories...