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This service story might not have been submitted had so many people been effected.

 

A gentleman, not a Timberland patron, telephoned on his way from Seattle today indicating he was trying to verify a free program entitled "Solar in the Northwest" that had been advertised for the Service Center address.  Being pretty sure the program was scheduled for somewhere else. I consulted
the events calendar with no luck. A quick call to Leanne at the Tumwater Inforamtion Desk confirmed that their meeting room was reserved for this program for 5:30 that day.  Next the patron pulled off the road and emailed the other 15 other attendees clarifying the true destination.  The relieved caller exclaimed that he hoped his library would have provide such a great service to a stranger.
 
Mike - CR

 

I heard about a book…

A patron called yesterday hoping we could hunt for a book that her mother-in-law had mentioned.  She only had a few details:  the author is Dr. Green; a principal in Connecticut writing on education today.  She didn’t have the title, but thought it had a swear word in it.  So I searched for variations of Green and education in our catalog, Amazon, and Google with no luck.  Seeking any more clues, I asked if she knew where her mother-in law had heard about it, and she remembered he’s a commentator for CBS.
 After countless versions of Green, principal, education, Connecticut, commentator & CBS searches, I still had nothing.   Sometimes less is more…so it wasn’t until I removed all except Connecticut, commentator and principal that I found an article about a CNN (not CBS) commentator, Dr. Steve Perry (not Dr. Green) who indeed is a school principal in Connecticut.   He recently wrote a book called Push Has Come to Shove (no swear words) that TRL owns.   The patron was amazed and thankful for what could be found with so little information. 

Kristina -CR