A new Spanish speaking patron asked about GED practice tests in Spanish. We put a few books on hold and then I showed him how to access the Learning Express database and the GED practice tests (in Spanish) on there. He left the library with his hands in the air, saying, "I'm happy!"Amanda Park Timberland Library April 2013 Share this story
A thank you note from our Read Aloud winner:
Thank you so much for the fantastic backpack full of books and other fun items. We LOVE them. Thank you for all you do to make the "Family Read Aloud" program and all your other family programs and events happen each year. We're looking forward to enjoying this library together for many years to come.
On Saturday, I helped a young woman with her resume and cover letter and then sent her home with a book on resumes. Based on the information she learned from the library, she found a new job prospect and applied. She was able to adapt her resume and got an interview. Submitted by Corine AikenChehalis Timberland Library April 2013 Share this story
A couple on a geocaching & scavenger hunt came into the library looking for our letterbox, A Teddy Bear’s Christmas. Not only did they get the stamp in the letterbox, and find the geocache, they were able to get a picture of the Wiener mobile (left in the letterbox), and staff called over to the Montesano library for the book they wanted there. So with one stop, they were able to take care of four things on their list!Elma Timberland Library April 2013 Share this story
Note from a happy patron who won the Adult Winter Reading Book Lover's basket provided by the Friends of the Hoodsport Timberland Library:
What a wonderful gift basket, I love it! Such a treat and all for turning pages in a few books. We in Hoodsport have the best library and those who keep it are super! Thank you. Hoodsport Timberland Library April 2013 Share this story
While helping a Mac user print materials, the patron told us that she had been to libraries all over the country and we have the best customer service of any library she has been in.Hoquiam Timberland Library April 2013 Share this story
Note received from a much beloved patron:
Dear Ilwaco Library Staff,
Just a note to thank you for your outstanding year-round service, but especially in the last few weeks during my slow convalescence from surgery. Without the materials you have provided I would be climbing the walls!
Thanks again. All the Best!Ilwaco Timberland Library April 2013 Share this story
I was on an errand last week on my day off. As I was updating my information, I mentioned my place of employment. As soon as the receptionist heard that I work at the Lacey library, she got really excited and yelled over to her coworker: "Hey, this person works at our favorite place!" Both the receptionist and her co-worker told me that they absolutely love the Lacey library and come in at least once a week to check out books and browse our Friends of the Library book sale shelves.
It brightened my day to hear these two ladies speak so enthusiastically about their "favorite place"! Submitted by Sabina Tate
This past Saturday I worked the first-ever TRL information booth at the St. Martin's Dragon Boat Festival at Port Plaza in Olympia. Since this event is jointly sponsored by St. Martin's in Lacey and the Port of Olympia, the booth was also a joint effort, staffed (and created!) by Sara from Olympia and myself. We gave away bookmarks, Thurston County library information, and had several Chinese language books, magazines, and newspapers on display and available for checkout for those with their library card. Throughout the event, the MC frequently invited attendees to visit the community boardwalk booths, mentioning all of them by name - including Timberland Regional Library! It was a great opportunity to get out in the community and share our resources. Submitted by Holly Paxson
Lacey Timberland Library April 2013 Share this story
A mom and one of her girl's were in the library at an unusual time and without the other daughter or dad. They were spending more time playing games and taking more time browsing than they usually do. Normally they are in a rush. I asked if I could help them look for something. The mom explained that they were spending a girls day, just the two of them, together. I asked what they planned on doing on the mom said this was it. When the mom asked her 6 year old daughter what she would like to do (the mom thought they could go to the nail spa, go to the park, or out to eat) the girl responded that for her special day, she wanted to go to the library. And not only that, she wanted to find a romance book to read. The library and the possibility of a romance book beat out any other special day activity. Pretty cool. And she did leave with a "romance" and quite a few other chapter books.McCleary Timberland Library April 2013 Share this story
After hearing such nice compliments from staff and Friends, I was so proud to be a part of the Lewis County Planning Committee for the Friends Forum. My team worked very hard to make the Friends Forum the best one ever. Their dedication and hard work really showed. It was a great day and I know people really enjoyed themselves. Thank you to everyone who made this day special for our Friends.Mountain View Timberland Library April 2013 Share this story
A patron came in to pick up the items she had loaned us for the display case. While she was here, she noticed a book bag and took a photo to make one for herself. As she was leaving she said, "you guys are my social life!"Naselle Timberland Library April 2013 Share this story
While talking to a patron on the phone about an unrelated matter, the patron made a point of letting me know how much she enjoyed the story times presented by our Youth Services Librarian, Larissa. The patron had worked in Headstart for many years and now runs her own daycare. She just began bringing her daycare children to story time and was extremely impressed with Larissa's skills and very appreciative of her program.North Mason Timberland Library April 2013 Share this story
During her shift Linda Capps read the email notice about the Romance Authors Panel and Book signing in LA. Previously she helped a patron place holds for her favorite romance authors. She had no sooner printed the notice about the event when the patron walked in the library. She told her about the event and the patron was excited to be able to go to an event that centered on her favorite genre. While discussing this with me, in walked the very same patron. She in turn, shared how special it was that someone from our staff remembered her and that we had taken the time to let her know about an upcoming event of her interest, even though it was in another library. She commented, "I feel that you care and you listen to your patrons and serve their needs."Oakville Timberland Library April 2013 Share this story
The American Association of University Women, our local Willapacific branch, met at the Ocean Park library to find out about many of the more recent services available through TRL.
With laptop and projector, we reviewed our website, highlighting how anyone can access their records (renew, review or re-order holds, check due dates, pay fines) looked at how the catalog works for placing holds, downloadable materials, and reference databases. Different members had different subjects they wanted to learn more about.
It worked out great to hold the meeting here on site.
Three staff members at Ocean Park are also members of the AAUW, creating a natural connection.
The members of the AA UW professed a great love for the library, appreciate our services, and think the staff ROCK!
Susan CarneyOcean Park Timberland Library April 2013 Share this story
A little positive feedback from a patron last night, while she was picking up her many holds:
“Oh, I just love the library. I use it all the time and am constantly placing holds.”
[I learned she’s one of our power-users who manages her holds lists with suspensions and lists.]
“I’ve lived a lot of different places and this is the best library!”
Thanks! May I ask where you’ve lived?
“Oh, New York, Detroit, Houston…”
Wow—big cities, too. Thanks!
“Oh, yes, and this is the best library by far. And not just the collection, but the staff are great and really friendly. I guess that’s Washington for you.”
Adrienne Doman Calkins, Circ Supervisor OL
Olympia Timberland Library April 2013 Share this story
A patron came in with what she thought was a title of a book by William Faulkner. At first staff were unable to find the title either in our catalog, OCLC, or Amazon. After a quick Internet search, staff realized that the title was actually the name of a place taken from one of Faulkner's short stories and found that the short story was in a collected works which was in the system. Staff ordered the title for the patron. When she picked up the book she was extremely happy, and could not wait to read the short story. She mentioned she may even read a few others from the volume.Packwood Timberland Library April 2013 Share this story
This year we added an Earth Day Money Smarts to the Money Smart Week. In partnership with Grays Harbor College we had 25-30 participants in the various programs and looking at displays. One man attended every lecture, demonstration, and table displays. He even went to 2 different libraries for 2 different programs. He also won the big gift basket from Great Northwest Federal Credit Union! Way to be smart about money!Raymond Timberland Library April 2013 Share this story
I was able to visit two assisted living and memory care facilities in Morton during April, providing Senior Connect kits to each residency and visited with the elders there. As there are no senior group homes in Salkum, it was rewarding to visit Morton. Many of the residents had lived and worked in unincorporated Lewis County, and had library cards before; they were very excited that Morton passed their levy and joined the library district. I was able to also bring purchased items from our Friends of the Library book sale which I thought that the residents would enjoy--audiobooks on CD, large print books, and some free magazines. We are planning a day to look at one of the Bifokal kits, which contain photographs which may prompt stories from the seniors who reside in the memory-care home.Salkum Timberland Library April 2013 Share this story
Washington State Library Youth Services Consultant contacted Ellen in March, asking if she could share information about the TRL Youth Programs-To-Go with rural libraries in Eastern Washington. At an earlier meeting of WA Youth Services Coordinators, TRL's programs-to-go was the #1 topic of interest! Ellen offered to loan a Program-To-Go to the WSL so libraries could have a hands on experience with it. Since the library visits would coincide with Eric Carle's visit and exhibit at the Tacoma Art Museum, Ellen loaned them the Eric Carle Program-To-Go. The program was a HIT with the libraries! Interest and enthusiasm is now high to create kits to share. Program handouts were copied for use at their libraries this summer. Youth Services staff have long believed that good ideas are meant to be shared! A future project could post program-to-go titles and contents via the TRL web page. Service Center Timberland Library April 2013 Share this story
We had a mom come in and thank us for the “Family Read Aloud grab bags”. Her kids were excited to get the preloaded bags of TRL items (some books, dvds and cds) along with some microwave popcorn. She said it made for a fun night. They really liked that they then got to keep the bags after returning the books.
Carol Dale, Circulation Assistant
Last week at my Manga Support Group for teens, I had the kids do a writing/drawing contest where they voted on one another’s work in a number of categories that they themselves chose, with the winners getting Pocky as a prize. One boy was absolutely convinced that his drawing would lose, particularly when he saw what some of his peers had done. Therefore he was delighted when his entry was voted “Most Creative” by the other teens. He told me that he had never won anything before, and it meant a lot to him that the other teens had voted for him.Shelton Timberland Library April 2013 Share this story
Teen/Youth Services Librarian
Mystery solved in SB! Can You guess the answer!South Bend Timberland Library April 2013 Share this story
A long time patron that watches ALOT of movies and then gives us daily reviews had been talking about this old movie he watched again several weeks ago. He continued talking about the same movie all week because he recognized one of the actors but couldn’t remember his name. (We kind of weren’t listening because he talks about them all). Today when he started talking about the movie again, staff and I decided to put his mind at peace by trying to find out the answer. The actor only had a very small part at the end of the movie but became a famous actor after that. He knew the name of the movie was: Human Comedy with Mickey Rooney and thought the first name of the actor was Robert!
Did you guess the answer? Answer will appear in May Service Stories, See if you are correct!
A day in the life of the Tenino Library... We helped a young bride with her wedding invitations, a job seeker with her resume, a frantic senior with her last-minute senior project, and a computer neophyte with filing her income tax online! Tenino Timberland Library April 2013 Share this story
I was at the bank making our weekly deposit when one of the tellers asked about our Friends’ book sale and if they often got in children’s books. She is studying to be an elementary school teacher and is slowly trying to build her classroom reading collection. I came back to the library and picked out a dozen books from the sale I thought would suit and called the bank to let her know about them. She came over before the close of business that same day and bought all the books I’d set aside. She was very appreciative! Tumwater Timberland Library April 2013 Share this story
A patron asked Jennifer how long she could use our internet computer and was told she could have an hour each day. She was disappointed and mentioned her genealogy project and that she needed to use ancestry.com. The patron was delighted when Jennifer led her to our catalog computers and told that not only did we have databases available on those computers, she could use it all day if she wanted to! Westport Timberland Library April 2013 Share this story
The Winlock Library does not have a separate meeting room.Winlock Timberland Library April 2013 Share this story
One day I was working the circ desk when I saw a regular patron coming up the stairs. I knew she had holds behind the desk so I went ahead and grabbed them for her. She was surprised that I remembered her and was also impressed. She said that she always appreciates the excellent service she receives here. - Jody RenewYelm Timberland Library April 2013 Share this story
A woman who had been collecting glass for decades came in looking for some information about the pieces she'd found. Her grown son was the one who suggested she try the library. I showed her some of the glass identification books we had in reference and offered to order older editions that were in the circulating collection of other libraries. Together, we found several on the shelf that she could check out. I showed her the multitude of volumes we had on specific glassmakers and types, and suggested she use the general books to get started then we could order more specific ones when she had makers' names. She ended up with half a dozen books to take home, including two volumes of Florence's glassware pattern identification guide that we had in, and we ordered a couple of the older editions of Warman's guides as well. Looking at her stack of books, she said, "I haven't been in a library in years and didn't even think of it until my son mentioned it. I wish I had come in years ago. You're going to be seeing a lot of me now!" Submitted by Laura Young
A woman came into the library looking for a specific coat pattern from the 1950’s. She had a photocopy of the vintage McCall’s pattern envelope and just needed the back so she could get an idea of the different pattern pieces and how many yards of fabric she would need. After looking through the Reference & Hobbies Reference Center database and then conducting a Google image search, I was able to find an image of the back of the pattern with all the information the patron needed. She was overwhelmed with emotion because she had been searching for this information for over 20 years. Jessica Friberg Aberdeen Timberland Library March 2013 Share this story
We have a family that checks out piles of movies and TV shows and one day the father walked in and asked Carolynn to order them a fresh batch, saying, "Order a bunch, please, you know what we like!"Amanda Park Timberland Library March 2013 Share this story
A woman's mother, who lives in Centralia, broke her hip and is in the hospital. The daughter from Federal Way came into the library to get on the computer and print some information. Of course, we set her up with an internet card and she was able to do the work she needed. She repeatedly thanked us and told us how wonderful we are. Sometimes it's the basic resources we provide that mean so much to people. - Linda
This morning a patron said to me "I just have to tell you, libraries are miraculous things! To come in here and pick up hours and hours worth of enjoyment, it's just amazing." - Denise
The other day a patron at self-checkout proclaimed that she had found the cure for road rage -- talking books! TRL is saving lives. - DeniseCentralia Timberland Library March 2013 Share this story
A patron called to thank the library for providing space for the AARP volunteer Tax-Aide volunteers. She said that this was a great service to the community and thought that it fulfills our mission. She wanted to make sure to thank us because she thought we probably aren't thanked enough. Chehalis Timberland Library March 2013 Share this story
For the first time ever one of our patrons won a Bed & Breakfast overnight stay during Adult Winter Reading. Another patron won a local prize of a wine tasting at the Hoodsport Winery. They both arrived at the library at the same time to pick up their prizes. When they realized that they were both big winners, they started a conversation about how happy they were to win such wonderful prizes. The gentleman said that he never won anything and this was a big thing for him. As they were leaving we heard them discussing how it pays to read, especially at the Hoodsport Timberland Library in the cold, winter months.Hoodsport Timberland Library March 2013 Share this story
A patron asked me to pass on Kudos to the library system. In the past, he thought the HO internet connection speeds were slow, but he has noticed a marked improvement over the past several weeks. "I had wished the TRL connection was faster. I have been at several faster library systems. Now I think TRL is as fast as those other systems."Hoquiam Timberland Library March 2013 Share this story
We received a card addressed to Ilwaco Timberland Library Staff. Inside:
To our Library Staff,
You make friendship such a comfortable place. Thank you so much for all the time and effort that you put in for All. Simply the best! Sincerely,......
It gives us all a lift to recieve such positive feedback.Ilwaco Timberland Library March 2013 Share this story
An older woman came to the desk and asked - "You like to feel useful, don't you? Well, I'm going to help you feel useful. I don't remember the author or the title, but a few weeks ago I was listening to the radio in my car and heard about a book that I'd like to recommend to my book group, but I can't remember the title. Return of something, I think. An English woman was interested in slavery and came to America and wrote about it." I asked if she remembered what program it was on and she said she listens to KPLU.
After some googling I asked her if it could be "The Last Runaway" by Tracie Chevalier. "That's it! As soon as I get out to my car I'm going to call my friend in Tacoma because I'm always bragging on how 'my' library can find anything." I placed the hold for her and she left beaming.
Submitted by Andrea Lacey Timberland Library March 2013 Share this story
A patron has been coming to our library with his wife for the past 5 years. He said today that it was our Adult Winter Reading program that got him interested in reading for enjoyment after 30 years! He read in college but when he graduated he stopped reading. Five years ago, he felt comfortable enough in our library, that he started checking out books to read and fill up his AWR entry and he is a full-fledged book addict today! We got him hooked.--submitted by Alicia Conover, Library Assistant.McCleary Timberland Library March 2013 Share this story
This is a service story about Donna Schumann in Computer Services: Over the past week or so we have had questions on how to format images that are in various non-picture formats for our digital picture frame. Each time we’ve spoken to Donna, she not only easily explained how to convert the data, but taught us something new. We learned how to pull a scanned image off of Word and save it as a Jpeg, how to use the snipping tool to basically turn a Word document into a Jpeg, and how to use Microsoft Office Picture Manager to export files and save them in all sorts of ways. We are now confident that anything we’d like to promote using the digital picture frame will be possible because we know how to convert just about anything into a Jpeg. Thank you Donna!!!Mountain View Timberland Library March 2013 Share this story
A patron mentioned that the comedy videos and dvd's that they borrowed during the last weeks of her mother's life made that period much less depressing than it could have been. While sad, it is good to know that we can be helpful in a variety of situations.Naselle Timberland Library March 2013 Share this story
A patron who had come to the North Mason library with her mother for several years when she was visiting said that now that she had moved to the area, the first place she visited after getting her license with the new address was our branch, so that she could get a library card. Submitted by Rona SchroederNorth Mason Timberland Library March 2013 Share this story
A delighted patron from Olympia placed a book on hold in Oakville that he needed right away for extra credit. He was surprised to discover that Oakville had a tiny (his words!) library and that it was so easy to find. We were the only library with a copy on the shelf. He mentioned he had a lovely drive and was happy to learn he could return it to any TRL library or book-drop.Oakville Timberland Library March 2013 Share this story
The grand re-opening celebration of the Ocean Park Timberland Library was a huge success. 383 people attended. The entire community had a wonderful time. We were overwhelmed by the number of positive comments.
Some of them were:
"This library is long overdue. It really puts Ocean Park on the map."
"My mother so loved this library. She would be so proud if she could see it now."
"I am going to tell all of my friends about our wonderful new library"
"I don't believe we had a library this good in Boston"
"The new library was a long time coming, but it was worth the wait"
"This is the friendliest library I have ever been in".
"I can always find fun things to read in this library"
"This must be a fun place to work. Do you accept volunteers?"
"I love the music. When can we do it again?"
"Thank you for a lifetime of memories."
Ocean Park Timberland Library March 2013 Share this story
As part of Timberland’s “Love My Library” campaign, Circulation staff at the Olympia branch decorated their department and invited the community to fill in talk bubbles saying why they love their library. The responses swept the library staff off our feet! Here’s a sampling:
“The library is welcoming.”
“I really like the books & I really like Olivia.” (Olivia the pig is our library mascot.)
“It helps my brain stay active and feeling sharp.”
“The great selections & the AMAZING people!”
“It’s never boring here.”
“[little person's scribblings] (translation: They let me play with toys!)”
“The programs are so great!”
“Librarians are lovely people.”
“It helps to explore the universe without ever having to leave Olympia.”
“What would I do without my library?”
“They gave me an elephant made of paper!”
“It’s the best ‘store’ in town.”
The grateful library staff wish to thank each and every person (big and small) who took the time share their thoughts…it’s a pleasure to serve you, Olympia and vicinity!
Linda Busta – Circ Assistant
Olympia Timberland Library March 2013 Share this story
Working with one of our community partners, the White Pass Country Historical Society and Museum, and our Friends group, we co-hosted a Books and Blankets program in conjunction with our district wide initiative the Family Read Aloud. The Museum provided the meeting room space, the Friends provided books for all the kids to take home, and we provided the stories, activities, and fun.
What a hit this was. We had 30 participants, ranging from age 3 to adult. Each of the children got to go home with a free book of their choosing, courtesy of our Friends. I did not realize how well it went until a couple of days later when several of the parents were telling me that their children were still talking about how much fun they had and how great it was to come home with a book. Packwood Timberland Library March 2013 Share this story
Our strongest and most loyal advocate passed away this month. It was quite a surprise to our Friends group as we had just spoken with her as she gave her desires and plans for the library. She was a tenacious and spunky 86 year old. Her support of the library is legendary around here. Every conversation she managed somehow to get the word "Library" in. She also had a passion for Eleanor Roosevelt. These 2 things generated interest throughout the country, people calling and emailing me about our Eleanor Roosevelt celebration each August. She will be greatly missed, but her books live on in TRL. We have a little memorial display set up honoring her support and her donations of books.Raymond Timberland Library March 2013 Share this story
An Olympia patron who participated in the Enterprise for Equity educational series has been frequenting the Salkum Timberland Library while she is caring for a relative nearby. She was thrilled to be able to work with the same quality library resources and services she expects in the capital city.
The Friends of the Salkum Timberland Library put together a basket for the Onalaska High School's Annual Scholarship Dinner and Auction fundraiser. We had several donated copies of Janet Evanovich books, varied teas and chocolate, and information about the Friends and the Library. This year, all staff were able to attend the dinner; we enjoyed each other's company and supported a great cause.
Salkum Timberland Library March 2013 Share this story
A patron came in requesting an interlibrary loan for a 58 page book of cemetery records from Pennsylvania. I submitted an interlibrary loan request; the owning library (which happens to be my hometown library) wouldn't loan and was charging $1 per page plus a $10 copying fee for photocopies. The patron understandably balked at this, but I was eventually able to track down the person who compiled the book through his position at a college library. He was more than happy to provide the patron a full copy, with corrections, for a nominal fee. The patron was thrilled, as these records were crucial to his genealogy research, and he's now in touch with the author, who has compiled numerous other records from that area which may be useful to our patron in the future.
Senior Librarian, Adult Services
Business Outreach Works!
Recently, I was phoning a few businesses to verify their services for our Shelton Resources flyer. I happened to speak to the owner of Thomas’ Printing. I asked my questions & then he said he had a question for me! I told him “Go ahead, try me!” He told me that he’d heard that the library offered internet access at a recent meeting of his Kiwanis Club. He wanted to be sure that this was true. Could he possibly download updates for his Garmin? I told him that we did indeed have Internet, that he was probably going to be able to get his updates [though he should bring the appropriate cord for his Garmin] and we’d be glad to help him. Next, he confessed that he hadn’t had a library card for ‘quite a while’ and that the “Librarian Lady” at his Kiwanis Club meeting had ‘nicely’ scolded him (Patty Ayala Ross had recently given a presentation to the group), which I also did! He laughed and said he’d be in soon to get a new card and bring his GPS.
Submitted by Norma Kirmmse-Borden, Reference Associate
While cleaning out the lost and found, we found a set of keys that had a library card attached. We had already put a note in the record but we also sent her an email letting her know that her keys were here at the library. She replied that evening and thanked us and said she would call the next day as she was in California. When she called the next day, she told us that she had locked up her house in Mason County, went to the library, went to Olympia to see her new grandbaby and then hopped a plane to California. She didn’t realize her keys were missing until we emailed her. Her husband remarked to her that most people would have just thrown away the keys and she told her husband not at the Shelton Library!!
Submitted by Carol Dale, Circulation AssistantShelton Timberland Library March 2013 Share this story
I received a call from a very distressed patron last weekend. She said: My car is broken down, I can't come to the library today and I have nothing to read for the weekend. I told her not to worry, I would deliver her books to her home (knowing she had several on hold) as soon as we close the library. She was so thankful. Great service is what a library is all about.South Bend Timberland Library March 2013 Share this story
Today I was helping one of our regular patrons with the computer. She looked at me and said "I just want you to know.. I got two A's and a B last quarter and it's all because of you! You taught me how to take tests and what to look for in tests. I am in awe!" The patron has just finished her AA and is looking to go further. We love being part of success stories!Tenino Timberland Library March 2013 Share this story
I would like to take an opportunity to share the fantastic work that one of your librarians, Elizabeth Moss offered our middle school students in a recent research writing workshop that our middle school students attended.
I called the library requesting help with library research. Elizabeth readily offered to assist and was able to offer valuable information to our students in the use of the library both onsite and with the database system. I was impressed with her knowledge and the use of technology. This is a skill that I find sometimes hard to find when looking for resources for my students as they are students at Washington Virtual Academy, an online school. She was comfortable with the technology and with delivery to a group of 70 middle scholars working on research in an online setting. She did a fantastic presentation, and to tell you the truth, it was one of the student’s favorite parts of the workshop.
There was a key ingredient to make this happen. It was your willingness to help us as well. I believe that your library is a fantastic example of a strong education source of resources for all students. Thank you!!
Tumwater Timberland Library March 2013 Share this story
The employees at the Westport library did a display throughout the library for the month with “Staff Picks”. We each picked out a representative bookmark and set them in our recommended books labeled, “Eileen’s Pick” etc.
The fun part about this was the many patrons who came to the desk wanting to discuss the book with the corresponding staff person. It was a good way for patrons and staff to relate to each other.
Recently, we have been overwhelmed with Rainbow Fairy books. Rather than sending them away, we created a sparkly display to entice young readers into checking them out. Children who checked out Rainbow Fairy books received a Rainbow Fairy door hanger kit to decorate with sparkly jewel and foam stickers. We also set out fun printables that we found on the series' website. It worked!Westport Timberland Library March 2013 Share this story
We have a regular patron who came in to pick up his holds. He sorted through the books, discarding them one at a time, saying "this won't help me...that won't help me." So I asked him what he was looking for. He said, "I need to learn how to use Microsoft Publisher." I asked if he had heard of Ed2Go and he hadn't. I am currently enrolled in my third Ed2Go class so I am very familiar with the process. So I described the program and together we signed on and found a course that would fit his needs that had started the previous week. I helped him to sign up and we printed out the first lesson and course description. He couldn't believe that this resource was available through the library and he was thrilled! Winlock Timberland Library March 2013 Share this story
The entire Prairie Elementary Kindergarten class, along with teachers and 15 parents visited the Yelm Library. After a quick tour of the children's area, the group joined me for stories, songs and a puppet show. They checked out books, some got library cards and then happily climbed back aboard their bus. Several days later, I received letters from the kids and a thank you card from the teaching team. The teachers wrote, "You will be happy to know that upon our return, there were several puppet shows through the rest of the day." I was happy to know. -Mike McGowanYelm Timberland Library March 2013 Share this story
A small group of TRL staff were at dinner at the far-flung Tokeland Hotel a few weeks ago. A little while into our conversations, a woman from the next table spoke up and said "I recognize that voice - did you work at the Lacey Library a long time ago?" She was, of course, referring to Library Bob (Bob Stalder) and his memorable voice. It turns out that she had brought her young children to Bob's storytimes 27 years ago in Lacey! We then HAD to have Bob entertain the dining room with the "Hug" song (he pretended reluctance, but secretly wanted to). It is amazing what a long-term impact those Children's Librarians can have! As a matter of fact, the woman's son grew up to marry a library staff member, Lacey's own Rachel Ikehara-Martin. By Michelle Zilli/NA
Today a patron came and told me that she had accidently left three important family photos in a book she had recently returned. She thankfully remembered the titles of the books. I first checked our Lost & Found box. I did not find them. Then I looked the first book up in the catalog and then found the book on the shelf and sure enough three family photos where inside the book with her recipes as well. She was very grateful to find these photos from the 1960's. Her husband is now deceased so the photos were for her kids to keep! Sarah Bowers/ABAberdeen Timberland Library February 2013 Share this story
One of our older patrons has commited to learning how to use her laptop computer and new Kindle e-reader. She has spent hours at our library having us walk her through all involved with WiFi, e-mail, Kindle issues, etc. One day she told our Aide that she owed us $135. Our Aide responded, of course you don't! And the patron remarked that if she had taken her computer to Staples for help, that's what they would have charged her.Amanda Park Timberland Library February 2013 Share this story
A woman overheard me talking about our genealogy databases to another patron and asked if she could see them. I helped her get into Ancestry and left her to do some searching. An hour later she told me that she couldn't believe all that she had been able to find. She found pictures and articles about several relatives, including ones she previously had known nothing about. She said that finding all this information had made her feel an amazing joy!
Centralia Timberland Library February 2013 Share this story
A patron mentioned to me that he recently discovered talking books. He works very long days and finds that listening to books makes the time pass by more quickly. He said that it is like night and day now. He is pretty excited about this "new to him" format.Chehalis Timberland Library February 2013 Share this story
A patron came in the other day to pick up a hold and she said "you know I just wanted to tell you how great the Timberland Libraries are. My son is away at college and he needed to books for his class but he didn't want to spend the money for them. I checked the Timberland website and one of the books was available immediately as a download and the other one was sitting on the shelf in Elma. I told him, "See the library does have what you want immediately!"Elma Timberland Library February 2013 Share this story
A new patron who had just moved into our area came into the library happily seeking a library card. He had his proof of address and picture ID. His comment was that he really wanted a TRL card because he had heard that our library system had a very good reputation. Now we get to live up to his expectations.Hoodsport Timberland Library February 2013 Share this story
A new family moved to the area. They were very happy when Christine told them about our GED print resources and databases, gave them a map of the area, and showed them how to get to GH college. They really liked that they could use the computers without logging on.Hoquiam Timberland Library February 2013 Share this story
February is Library Lover's Month. We gave out kisses (chocolate) to everyone who would tell us why they love the library.
Below are some of the many responses:
Because it is the best library I've been in in my entire life. It's the people!
Because I'm a cheap b*****d and the library has things my old eyes can see and my old ears can hear.
Because when I think I have read everything there is to read, the library has so much more.
I love the library staff because they make me NOT feel like a bozo when I try to use the computers.
It's a great place to study. It's calm and quiet.
Because you guys are so nice, kind, helpful and patient.
I love the library because I don't have to pay to watch movies.
Because I can talk to women.
Because you are open late at night.
Because you helped me get into school.
I love the library because you gave my daughter the push, desire and guidence in her motivation to move forward in life. I am very grateful.
I love the library because I have grown up in it.
It's like a treasure trove. I always feel special when I call.
Because it is so neat and clean.
Because of the computers, the convenient magazine exchange, and the helpful, wonderful and considerate staff.
I love the library because you just scrolled through 250+ titles to find the book I wanted..Because you do things like that.
Ilwaco Timberland Library February 2013 Share this story
February is Lacey Loves to Read Month, and this year we celebrated the 10th anniversary of the program. Our featured author was Jennifer L. Holm, author of Babymouse, Squish, and 4 Newbery Honor books including Our Only May Amelia set in Washington. This year the library got involved by putting on a Babymouse party at the library, planning an intergenerational book discussion group & historical presentation with the Lacey Museum at Panorama City, and, working with our community partners, sponsoring a teen graphic novel contest that was a rousing success with 6 winners in two age categories. This wonderful literary event, originated 10 years ago through a community partnership between Lacey Timberland Library, North Thurston Public Schools, and the City of Lacey, truly demonstrates how amazing things can happen when community organizations work together, culminating in an author reception and book signing attended by nearly 400 people. Lacey really *does* love to read!Lacey Timberland Library February 2013 Share this story
A Family Read Aloud Story: During our Seuss Celebration for Family Read Aloud a grandma was telling me about her 11 year old granddaughter. The granddaughter wasn't reading at her age level and couldn't get caught up in school. Her grandma started reading outloud to her every weekend and she jumped a reading level in just a few months. Now, she can't be stopped!McCleary Timberland Library February 2013 Share this story
The kids are so excited about Summer Reading they are asking to sign up now. I have explained to them that they will need to be patient and wait until the time is closer. One little boy said "my Summer is booking up fast so I will have to make sure the Library is at the top of my list". Out of the mouths of babes. Mountain View Timberland Library February 2013 Share this story
A patron who knows Sherry from her work at the Ilwaco Library contacted her in Naselle for help. The patron's son was stuck in Naselle, with no way to get home to Long Beach, and the patron was hoping that Sherry could loan her son a dollar for the bus. Sherry offered to help, glad that our patrons can come to us in times of trouble.Naselle Timberland Library February 2013 Share this story
Patrons were given the opportunity to "Heart Attack" the library. There were cutouts of paper hearts and they were asked to write why they loved the library. We posted the hearts around the door to the children's area. Here are just a few of the responses we received:
"I love the library because it is quiet and peaceful. I come here to rent books, print homework, and think quietly. It is my home away from home."
"Because I can try out books without having to buy them."
"I love free wi-fi!"
"We love the Reading Lady in story time! Love songs!"
"I love the library because it's peaceful and has helpful and knowledgeable staff that keep everything where you can find it. Thank you, staff!"
"It has good books and kindness."
North Mason Timberland Library February 2013 Share this story
A Judge commented that there were many people using wi-fi outside the library during court sessions. He was surprized to know we had that available from 9:00 am to 9:00 pmOakville Timberland Library February 2013 Share this story
At our Valentine-in-a-Jar program on January 13th, 11 teenagers came together to bake rainbow cupcakes in jars. As the cupcakes were baking and the teens were making cards to go with them, I had a chance to chat with the teens. One of our participants was a 9th grader and I asked her who she was making her Valentine for. She told me that there was an elderly couple in her neighborhood who often sat on their porch together. She always waved at them as she walked by, and they waved back. She told me she didn't know their names, but she thought they were really sweet and she wanted to give the Cupcake in a Jar she made at the library to the two of them as a Valentine's Day present. So thoughtful and wonderful!!Olympia Timberland Library February 2013 Share this story
Sara Lachman, Librairan-Youth Services OL
Staff recently did a program for the White Pass Historical Society and Musuem on online genealogy sources, including those provided through Timberland's online databases that are accessible outside of the library buidling, other than Ancestory. The participants were very excited to learn that there were free resources and they did not need to purchase Ancestory to get the information that they were seeking.
Staff did let the participants know that Ancestory is available with their library card within Timberland buildings if they wished to utilize that resource. After the presentation there were many positive comments about Timberland and the availability of so many resources through the library.Packwood Timberland Library February 2013 Share this story
A patron came into the Naselle Library last week, full of compliments for the presentation Emily Popovich gave at the Columbia Pacific Heritage Museum last month. Emily spoke to their local genealogy group, and our patron, a museum employee, said that she heard rave reviews afterwards from the audience, as well as much laughter during the program. Everyone was thrilled with the information they recieved, and rumor has it that the group is planning a trip to north county to visit some of the spots Emily highlighted. Raymond Timberland Library February 2013 Share this story
Submitted by Michelle Zilli
I was able to attend the ALA Midwinter Conference in Seattle, where the President's initiative theme was: "The Promise of Libraries Transforming Communities". In the main conference hall upstairs, there was a US map where attendees were invited to write up a partnership or project which their library had undertaken to contribute to community engagement and transformation. I took the time to write about the Master Gardeners cooperative project at Salkum, how the project and related library programs are teaching gardeners new and old, and also providing produce to the local food bank. I have been contacted by several libraries for more program details, and invited to participate in ongoing theme discussions in ALA.
Salkum Timberland Library February 2013 Share this story
From a patron comment card, "I get the most wonderful service from everyone at the Shelton Library. But I would like to say that Liz at the Resource Center has been so superb. Thank you to all TRL employees!" Patty Ayala Ross, Library Manager via a patron comment card
Earlier this month we had a new face at Teen Game Lounge. After I welcomed the young teen and gave him a quick overview of what was going on, he dove right in and began playing one of the most popular games. His mother told me that this was his birthday, and that Teen Game Lounge was what he had chosen to do for the afternoon. Angie Grischkowsky, Teen Services LibrarianShelton Timberland Library February 2013 Share this story
A few days ago one of our regular assisted living patrons called with missing books and because of overdue fees we decided to put together a big nice basket of books they could share without fees. I delivered the basket with great excitement only to recieve a phone call from him saying." These are all regular print and I have read them all, already." We explained about the fines and limited large print and was trying to help. He was happy with the basket then. Keep in mind he calls almost everyday. He reads alot and the week before, print size didn't matter as long as he had books. He has BOOKS! Can't wait to try the preloaded E-Reader out on him :)South Bend Timberland Library February 2013 Share this story
The library is all about community! This morning a patron came in with a dog on her heels. She said that it had followed her, but she didn't know where it lived. Staff looked and realized it had a tag. As they were figuring out the information, another patron recognized the dog, and knew where it lived. The dog was soon delivered back to its home by the very helpful patron. Tenino Timberland Library February 2013 Share this story
On Friday February 15th, the youth services and adult services staff at the Tumwater Library hosted an all ages event. We called it a "DIY Craft Party," where patrons could come after hours, try out some nifty crafts, and take home all kinds of "Do It Yourself" books to inspire their creative sides at home. We focused on crafts that were relatively simple to do but were still appealing to teens and adults. We made ruffle scarves, button bracelets, book charm necklaces, and circle books. We also had a couple of crafts just for families with young children; fire breathing dragons and alien jumping cups.Tumwater Timberland Library February 2013 Share this story
Here are some excerpts from emails we received after the program.
"What a great time."
"Thanks, Mari! We really enjoyed the event. . ."
"We had a great time. You always have great programs at the Tumwater library!"
An older patron determined to learn to use his new e-reader has spent several sessions with Julie working through his difficulties. He told us one day he called that 800 number since he was afraid he was taking too much of our time. “Oh! Do you know them?” he asked, and named the Central Reference librarian he had spoken to. “She is absolutely a-maz-ing!” He couldn’t say enough good things about her patience and willingness to help. We agreed but also assured him he was no trouble and was always welcome to seek our help.
Jennifer had a woman approach her at the desk for help with the computer. Her son had given her a website and a password so she could get the information to print out as his printer didn’t work. When Jennifer went to the computer with the patron, she found that the woman had never used a computer or even a mouse. Because it was a slow time, she got the information for the patron, copied it into a word document, and printed it for her. Westport Timberland Library February 2013 Share this story
The woman said as she left, “I know where I’m going if I need any more help.”
We have a four-year-old patron who was so excited about attending Dr. Seuss's birthday party that she has decided that every time she comes to the library it should be a birthday. Yesterday, she came in and wished us all a "Happy Birthday" and informed us that her birthday would be here soon. By including ordinary events (birthday's) with Timberland programs (Family Read Aloud) children can relate to them in a very special way. We certainly won't forget Macie's birthday in May! Winlock Timberland Library February 2013 Share this story
This story made me both laugh and feel pretty good. I mean, it’s not hilarious, but it is very nice to have a story about fines end well.
Yesterday, a patron who was sure she had returned something that she was being charged for was referred to me. She was kind of upset, as the item cost $59.99. (She also had a few other fines, but this item was, by far, the biggest part of her fines.) It was a kid’s Scholastic DVD set, and she was more than sure it had been returned. Her husband was angry with her because of the fines and she was really stressing out. I told her not to worry – that we would be happy to work with her on her large fine, but asked her more than once, “Are you sure-sure you absolutely EVERYwhere?” “Yes, yes!” she assured me.
I told her about a time I paid for a CD only to find it 3 months later under my passenger car seat, wedged partly under the carpet.
I asked her to please go home and just calmly look around, without any stress. I also gave her the number to the Scholastic store in Tumwater –just in case - in the hopes that the item could be replaced more cheaply than paying our item charge. I asked her to call me after she looked so we could get her account straightened out before next week when the charges would be sent to collections.
When she called me today she said, “I was so sure the disc was in the case when I returned it! But I kept hearing your voice asking me, -Are you sure you looked everywhere? Under your car seat? Everywhere?” Well, apparently, she went home, put her kids down for a nap, and started looking; in the DVD player, under the DVD player, in her car, the crack of the couch… Finally, she saw something shiny in the crack behind her entertainment center, wedged between the carpet and the wall. She got a wooden spoon and started poking at it and out came Baby Einstein – a DVD missing from her own collection. She didn’t see anything else, but she kept fishing around, and sure enough – out came the missing DVD she was being charged for.
Her voice was so relieved today, it made me happy that she was in such a better place than yesterday. She said she was inspired to keep looking because she kept hearing my voice in her head. She said I inspired her to keep looking. I love it! Yelm Timberland Library February 2013 Share this story
A patron from the Seattle area asked if we had any information about a relative, Frank Goodbar Jones, who was a bank manager in the area around 1906-1912. She was delighted when I found information in our local history files on "Banks and Banking" that included the October 21, 1935 issue of The Daily World containing a lengthy obituary of Frank G. Jones. She was delighted to find that we had Daily World microfilm dating back to the early 1900's that she could peruse here but also request on interlibrary loan from her own library if she didn't complete her search. Submitted by Jinny BurnsAberdeen Timberland Library January 2013 Share this story
A regular patron came in with a question about obtaining an out-of-print book for purchase. She had looked on used books websites, etc. While we were looking up information on the publisher to see if there might be another edition coming out soon, Susan, our Aide, mentioned that there were a few copies for sale at the US Forest Service Office right down the road! The patron stopped in the following week to say thank you to Susan for the right information at just the right time! Amanda Park Timberland Library January 2013 Share this story
This service story might not have been submitted had so many people been effected.
A gentleman, not a Timberland patron, telephoned on his way from Seattle today indicating he was trying to verify a free program entitled "Solar in the Northwest" that had been advertised for the Service Center address. Being pretty sure the program was scheduled for somewhere else. I consulted
the events calendar with no luck. A quick call to Leanne at the Tumwater Inforamtion Desk confirmed that their meeting room was reserved for this program for 5:30 that day. Next the patron pulled off the road and emailed the other 15 other attendees clarifying the true destination. The relieved caller exclaimed that he hoped his library would have provide such a great service to a stranger.
Mike - CR
I heard about a book…
Central Reference Timberland Library January 2013 Share this story
A patron called yesterday hoping we could hunt for a book that her mother-in-law had mentioned. She only had a few details: the author is Dr. Green; a principal in Connecticut writing on education today. She didn’t have the title, but thought it had a swear word in it. So I searched for variations of Green and education in our catalog, Amazon, and Google with no luck. Seeking any more clues, I asked if she knew where her mother-in law had heard about it, and she remembered he’s a commentator for CBS.
After countless versions of Green, principal, education, Connecticut, commentator & CBS searches, I still had nothing. Sometimes less is more…so it wasn’t until I removed all except Connecticut, commentator and principal that I found an article about a CNN (not CBS) commentator, Dr. Steve Perry (not Dr. Green) who indeed is a school principal in Connecticut. He recently wrote a book called Push Has Come to Shove (no swear words) that TRL owns. The patron was amazed and thankful for what could be found with so little information.
(I had to add all these stories! Couldn't pick just one. ~SGB)
Over lunch, I went to a framing store to get an estimate to frame some historic photos to help celebrate the library's 100th anniversary. While waiting, a lady who was waiting behind me told me ours is her favorite library. I thanked her. She went on to say that she lives part of the year in a big city and uses the library there, too, but picks and chooses among their staff as to who is helpful and nice. She said she never has that problem at our library -- everyone is so friendly and eager to help. Then the frame shop employee spoke up and said she really should get a library card. I agreed and said the best thing was that it's free and you can even download eBooks now. She was excited, saying she has a Nook and would come in for a card. You never know when an outreach opportunity will arise! - Linda
A patron came in this afternoon asking how to get a library card so he could take one of the 6-week business courses being offered. He was very interested in including these classes on his resume. In talking with him, I discovered he was referring to the courses available through the new Ed2Go database. I showed him how to get to the database and got him set up with a library card. It's great to know that our electronic resources are of significant value to patrons. - Marla
This afternoon I spoke to a patron who was picking up holds. She was very excited to see that five of the research books she had ordered for her current project had arrived. The patron told me that she is a third of the way through writing a novel that features ancient Greek gods and goddesses. "As a matter of fact," she exclaimed, "I signed up for the Writeriffic class you guys are offering online, and I had my first class today!" The class she was referring to, "Writeriffic: Creativity Training for Writers,"which is one of the many courses available through our new database Ed2Go. How great to meet a member of our community who embraces the library with such an abundance of enthusiasm and has tuned in so quickly to one of our newest resources. - Denise
Overheard as a group of young ladies came out of the Dragon Daze program: "That was soooooooooo fun!". Well, now that I think of it, maybe add a couple of more o's... - Lisa
My first hour at the Information Desk this morning really demonstrates the
wide range of assistance we provide at the library. The highlights:
I spoke with man on the phone who wants to find names of Babe Ruth League players from the 1950s for a reunion he's planning. I was able to talk him through the steps to search the Chronicle archives through our Access Newspaper Archive database, which had the information he was seeking.
I helped a woman create a flyer to promote assistance to neglected dogs.
I helped a man print off his boarding pass for a flight later today.
A frantic woman called because her home computer was locked up and displaying a message claiming she had violated copyright law and needed to pay $200 to unlock her computer. I was able to find information online about the virus and how to remove it, which was an enormous relief to her. -Susan
Centralia Timberland Library January 2013 Share this story
January was the third time the Southwest Washington Blood program/Puget Sound Blood Center held a blood drive in our large meeting room. They set up at 10:00 am, opened to the public at 11:00 am, and end the day at 5:00 pm. They also projected serving 25 people in January, and actually served 32. Many people have made reservations for the April blood drive at the library. The library experiences more people visiting and the blood drive visitors like the nice surroundings. We are pleased that we can serve our community in this way. It is always a win/win situation.Chehalis Timberland Library January 2013 Share this story
Andrea helped one of our patrons design a brochure for a class assignment as well as find and print out some nice color pictures for the brochure. The patrons mom came up to me afterwards and said. "wow all of you who work here are always so nice and helpful. When she came home with this asignment I didn't know what we were going to do because our internet is down and we don't have a color printer. We love your library and we don't know what we would do without a library in our town!"Elma Timberland Library January 2013 Share this story
A senior citizen who is trying to get her life back after several hard months of dealing with macular degeneration and almost losing the vision in one eye, has finally gotten new glasses and is starting to do hardanger embroidery again. She queried 3 of us about how to do some difficult stitches and we ordered several hardanger books. The stitches weren't in them, so we did further research and placed ILLs for a video and book. In the meantime we also searched Internet and found diagrams for the stitches. She is happy that now she can keep working on her favorite project in spite of not being able to see it very well. In getting to know her over the years, she is a tenacious person and will not give up until she has accomplished her goal, and we are happy to have played a small part in that accomplishment.Hoodsport Timberland Library January 2013 Share this story
I was speaking with a patron, who is writing a book. He was talking about how much newpapers have changed in the last few decades. I mentioned that I always remember the 'Lou Grant' episode where the staff got computers for the first time. The patron whipped out his notebook and began you write. "You have given me my introduction." Hoquiam Timberland Library January 2013 Share this story
Submitted by Sherry Hartline NA/IL:
A Naselle patron brought a small tree branch to the NA library for identification. I told her I would take it to IL to ask a local botanist to identify it. The botanist asked if she could get bark and cones to help identify the tree. The patron came back with a sack of branches with cones and described the tree bark on the trunk. The information and samples were given to the botanist. The tree was identified as Cunninghamia Lanceolata, China-fir, native to China and Taiwan. The cones were the key to identification.The patron was thrilled and will use the information on an identification plaque in The new Johnson Park Walk in Deep River.Ilwaco Timberland Library January 2013 Share this story
One of the most rewarding aspects of my job is getting to recognize and reward reading in our community. Each year, Lacey Timberland Library, along with North Thurston Public Schools, the City of Lacey, and numerous other community entities, sponsors 'Lacey Loves to Read', a community-wide reading initiative that promotes the works of a well-known children's author. During this month's City Council meeting, I, along with other Timberland and City staff, got to introduce and recognize the grand prize winners of the Lacey Loves to Read Bookmark contest, where students ages Kindergarten through 12th grade created beautiful artwork to promote this event. Each student shook hands of the City Council and Mayor, received copies and posters of the bookmarks they created, and got to hear the Council proclaim February 2013 as "Lacey Loves to Read" month. Students, family members, and the community really support this event - it's a thrill to be part of such a strong community of readers! Submitted by Holly
This afternoon a patron came to the desk and asked for GED reading. I showed him what we had in Adult Basic Ed and Test Prep. He also wanted it in Spanish, so I was able to show him several possibilities in Spanish. I mentioned that we also had it online. When I showed him the Spanish version in Learning Express he was very excited. I could tell that the directions were a bit confusing to him so I offered to help him get an account on one of the catalogs. He was so happy that he got started right away on the practice test, and an hour later, he's still going strong! Submitted by AndreaLacey Timberland Library January 2013 Share this story
One of the aarp volunterrs preparing taxes commented how much she loves the library and really enjoys coming here. McCleary Timberland Library January 2013 Share this story
Our Friends of the Library came up with an idea to thank our patrons for their generosity purchasing books from the Friends to support library programs such as Summer Reading. The prizes are two different stuffed dogs. One sings the song " I Feel Good". There is also a huge Valentines basket. When a patron enters the Library they are given a free raffle ticket to place in the container of their choice for a chance to win that prize. If you purchase an item from the bookstore you are given 2 more free tickets. This had been so popular with the patrons, the Friends have decided to do this again in the near future.Mountain View Timberland Library January 2013 Share this story
(Submitted by Shannon Tetz)
A patron came in to show off a photo of a beautiful wood table he had built for his wife for Christmas. I asked where he had learned to work with wood - and he said he was self-taught from library materials! The only problem now is, his wife wants more furniture...Naselle Timberland Library January 2013 Share this story
One of our patrons was talking about getting her Associate's degree in accounting and being frustrated at not being able to afford more schooling right now. When I showed her the Ed2Go information on the TRL home page, she was very excited about the courses she could take for free to advance her knowledge, and (hopefully) her ability to find a job in her chosen field.
Submitted by Phyllis Orr-PepinNorth Mason Timberland Library January 2013 Share this story
Jhon Valencia of the Chehalis Tribe Community Transformation Grant partnership stopped by today to deliver the CTG surveys to be placed in the library. He commented that he was absolutely thrilled to discover our Ed2Go database. There are three employees that have signed up for a program that would have cost them $1800 each. They are able to start next week on this Adobe Suite training for free. We are in the process of setting up a time to meet with the Elders to have a demo and issue library cards.Oakville Timberland Library January 2013 Share this story
The appreciation, amazement and enthusiasm with which patrons are greeting the expansion of this building has been so heartfelt-such positive comments, both in our building, over the phone and as we move around Ocean Park. We cannot stop by the school, grocery store, post office or doctor's office without feelings being shared! Ocean Park Timberland Library January 2013 Share this story
Last Friday 1/18/13 a couple came up to the application desk and told me they wanted to renew their library cards. Neither of the cards were current. So while I set up the accounts I asked what brought them back to the library. They told me that a class being offered on ED2GO was posted in their business office and it got their attention. They are both highly skilled in web design and the gentleman is a local author. The Olympia branch had two of his books on the shelf which I grabbed to place on the Northwest Authors book display. They were very happy.Olympia Timberland Library January 2013 Share this story
Bev Taylor, Circulation Assistant OL
In December we began offering a bi-monthly "Needlework Workshop". At first there was not much response due to the holidays, but the first Thursday of January brought out a solid group of needle workers. We have had such a great response, both from veteran crafters to beginners that we expanded the workshop from bi-monthly to weekly. It has been very successful, with both staff and veteran crafters giving instruction and tips to the beginners.
Packwood Timberland Library January 2013 Share this story
The other day when I was going down the stairs I noticed some boys in the meeting room. They had some snacks and were just hanging around. Later, when I happened to go downstairs again I noticed they had gotten out Monopoly and were playing intently, but quietly. They remained in the meeting room playing the board game until we closed that evening. They looked like they had a great time. Raymond Timberland Library January 2013 Share this story
The New Year began with the library supporting our community member's resolutions--fines were paid, fitness & nutrition materials ordered, and instruction on downloadable materials was given. Our Friends selected prizes for Adult Winter Reading from our local community businesses, and to support local families as they struggle to makes ends meet. We are offering drawing prizes of local restaurant gift certificates, local pet supplies, and local nurseries. Salkum Timberland Library January 2013 Share this story
A flustered patron requested some assistance with the computer. Despite having a laptop with her, she stated that she was "computer illiterate. She was trying to print out some documents that were on her laptop, however, she'd saved shorcuts rather than the actual documents to a flash drive. She was extremely concerned that it wasn't going to work. I walked her through the process of saving the actual files to the drive, pulling them up on the library computer, and printing them. It turned out the files were important legal papers that she need to produce immediately or face grave consequences. She left hightly relieved and stated she was grateful for my assistance. Submitted by Blake BresnahanShelton Timberland Library January 2013 Share this story
SB had two young boys with their mother come into the library. They were distracting mom while she was talking, so I asked if they would like me to tell them a story and do an activity while mom was looking - they said YES! We sat down at the children's table. One started coloring his spaceship as he listened and the other listened to the story very intently, then about half way through he said: "Now let me tell you the rest of the story!" He was quite good at making up his version of the story about trains. It was fun for all.South Bend Timberland Library January 2013 Share this story
A patron, returning to the library after the recarpeting was finished said, "This is like coming back home. The library is my home. It is so nice to be able to come back."Tumwater Timberland Library January 2013 Share this story
I showed an adult how to print the list of the tv shows that TRL has in the catalog without having to print everything which would result in over 60 pages. He was happy to learn how to copy and paste into a Word document only the titles of interest to him.
Frazzled and short on time, a patron needed to make quite a few copies. She wasn’t in a good mood when she first came in, and was struggling with the copier and asking questions about how to use the machine. Julie came right over, and assessing the situation, quickly made the copies and helped her print emails so she could make it to the post office by closing time. Although she came in upset, she left a happier patron because of our quick and polite customer service.Westport Timberland Library January 2013 Share this story
We were recently closed for a week for floor repairs. When we reopened, we were overwhelmed with comments about how much our patrons missed us and the library. One patron said that he walked by every day, willing us to return. Several area business owners mentioned that the town was dead while the library was closed. One family burst into the library Saturday and the mother said "Thank God you're back! We were lost without you!" Winlock Timberland Library January 2013 Share this story